To upload existing contact databases, Management Portal, Contacts> +Import where you will find two examples of how the CSV file format needs to be structured. If you are using an Excel spreadsheet, you need to follow the same structure and prepare the format as required. Once you have the correct format, you can convert your Excel file to CSV ready for import by following the steps below:

In Excel, Click "File"

Click the drop-down arrow next to "Save as type."

Select "CSV (Comma delimited) (*.csv)" from the list of potential file types.

Choose the folder where you would like to save the file from the small Explorer area at the top of the window.

Click "Save" to save your file.

Select the new CSV after you push "Choose file" at the bottom of this page.