Placeholder information cab be used in various areas of Formitize to be able to automatically personalise communication that is sent through the Smart Assist feature or manually through your account. 

Simply press Ctrl + Space to view placeholder options available when creating communication, then choose the ones you wish to add.

Different placeholder options will be available depending on where you are sending the communication from, for example a Job Type Template communication will be able to pull through Job related placeholders whereas Invoice communication can pull through invoice related placeholders.