PayNow Separate Surcharge Invoices allow you to record payment processing fees as a separate, linked invoice instead of a line item. This will allow for clearer separation between revenue and processing costs and more accurate account reporting without changing the customer experience.
Before enabling this feature you will need to ensure you have connected your Stripe Account, enabled PayNow and have an account code available for processing fees.
To enable this feature on your account in the Web Portal > Settings > Accounts > Invoices > Set Pass on surcharge to customer to Yes > Set Pass on surcharge to customer to Yes > Enter your processing fee rate (for example, 1.7% or 2.9%) > Choose a Fee Account Code (for example, Bank Charges or Merchant Fees) and Select the Fee Tax Rate required for processing fees > Set Add processing fee as a separate invoice to Yes > Save.
New PayNow payments will automatically create two linked invoices and both will be marked as paid automatically when the service/product invoice is paid. These invoices will sync to your accounting software (for example, Xero or Quickbooks) using your configured account code and tax rate.Your customer will only see one payment screen with a single total amount to be paid. This will not change exisiting invoices prior to this feature being enabled on your account and can be turned off at any time.