When completing the same Form across multiple devices, it is important to ensure all changes have been saved and synced before continuing on another device.
Forms do not automatically save or sync while they are open. If you open a Form on another device before the latest changes have synced, saving it may overwrite previously entered information.
To prevent data loss, save and close the Form on the first device before switching to another. Allow the second device to sync, then open the Form again from the Forms list or the relevant Job.
Before making any changes, confirm that all previously entered information, including photos, is visible.
Please Note: What you see on screen is what will be saved. If information is missing, do not save the Form. Close it, allow the device to sync and reopen it. If the information is still missing, confirm that the Form was correctly saved on the original device.