Pinned Notes allow you to keep important information at the top of your Notes list, making it easier for your team to quickly find key information for that contact.
To pin notes in the Web Portal > CRM > Notes > Select the note you would like to prioritise > Select the Pin Icon next to the note, or select the checkbox to the right of the note and select Toggle Pin > The note will now appear with your other Pinned Notes at the top of the Notes list.
You can pin multiple notes, allowing important information to remain easy to find without searching through the full Notes history.