FAQ's

How do I reach Stripe support if I have questions about payment processing?
Stripe payments should only be a 2 day processing time, excluding weekends. If you are experiencing any delays after your 1st payment has been settled, ...
Wed, 24 Jul, 2024 at 12:24 PM
How can I review Purchase Order information and items that have been bought over a period of time?
With Formitize's Reports function, you can easily create and review a CSV report that covers Purchase Order items. You can also filter or search by spec...
Tue, 26 Nov, 2024 at 1:16 PM
How do I adjust my line items pricing to include GST instead of excluding?
In order to change your line items so that when they appear in the invoice, their price includes GST rather than excluding and listing it separately, in the...
Wed, 21 Aug, 2024 at 10:50 AM
Why do my invoices display as outstanding even after the job is complete?
An invoice is still active even if the Job it is connected to is overdue or incomplete, the invoice will need to be archived if it is no longer needed.
Tue, 10 Sep, 2024 at 1:35 PM
How does the Invoice / Quote share drawer work?
A quick share icon can now be located in your invoices and quotes lists. Selecting this icon will bring out a drawer that provides a number of ways for you ...
Fri, 13 Sep, 2024 at 11:38 AM
How do I take or record a payment on an Invoice?
There is now a new easy way to take payments without having to open up your invoices. In the Web Portal, go to Accounts > Invoices, and there is a paymen...
Tue, 28 Oct, 2025 at 10:43 AM
How do I mark an Invoice as partially paid?
When you take payment on an invoice you are able to mark the amount that has been made, including partial payments.  To do this in the Web Portal > A...
Tue, 21 Oct, 2025 at 8:07 AM
What do I mark a Stripe payment as in Invoices?
When you've made a Stripe payment, you should record the payment as Card. In the Web Portal go to CRM > Invoices > edit pen for the invoice &g...
Fri, 4 Oct, 2024 at 1:41 PM
PayNow Walkthrough & Setup | Video
Watch below, a walkthrough video on how to set up PayNow for your Formitize account:
Thu, 17 Oct, 2024 at 11:12 AM
Stripe Account Setup 2024 | Video
Watch below, a guide on how to set up a Stripe account for for your Formitize account:
Thu, 17 Oct, 2024 at 11:21 AM