FAQ's

How do I create a CSV File of my Contacts
To export information from your Web Portal > CRM > Reports > Contacts and add your Filters using the +Filters Button.  Once you have the Filter...
Thu, 6 Apr, 2023 at 10:53 AM
How do I add a Document to a Contact?
Documents can be added to a contact using the Web Portal, CRM > Contacts > Select the contact that you would like to add the Document to > Scroll d...
Wed, 10 Jan, 2024 at 12:58 PM
Can I view a Document that has been added to the Contact using the App?
Yes, you can use the App to view documents that have been added to a Contact.  On the App home screen, select Contacts > select the Contact with the ...
Thu, 6 Apr, 2023 at 11:00 AM
How do I add a Photo to a Contact?
You can add a Photo to a Customer using the Web Portal, CRM > Contacts > select the Contact you would like to add the Photo to scroll down to the Acti...
Wed, 10 Jan, 2024 at 12:58 PM
What is the difference between Leads and Contacts?
A lead represents an individual of interest to your qualification and selling efforts. Contacts are non-volatile, longstanding representations of individual...
Fri, 15 Jul, 2022 at 9:08 AM
Does a new Lead also create a New Contact?
Yes, creating a new Lead also creates a New Contact.
Wed, 13 Jul, 2022 at 2:40 PM
What are Customers and Suppliers?
Customers are individuals or businesses that purchase the goods or services produced by a business. Suppliers are persons or organizations that provide some...
Wed, 13 Jul, 2022 at 2:41 PM
How do I Upload existing Contact Databases?
To upload existing contact databases, Web Portal, Contacts > + Import where you will find two examples of how the csv file format needs to be structured....
Wed, 10 Jan, 2024 at 12:58 PM
How do I search for a contact?
You can search using client's details such as email address or location to search for a contact. If you cannot find a previous customer's name, they...
Wed, 10 Jan, 2024 at 12:58 PM
How do I manage my Real Estate, Strata and Commercial Clients?
The CRM can handle one Billing Profile that has multiple people and also multiple locations.  Further help with Multiple Locations on a billing contact,...
Wed, 20 Jul, 2022 at 3:04 PM