There are 3 User types:

  • Administrator - has full account authority

  • Portal User - has access to both the App and the Web Portal. The Administrator can decide what access, visibility and permissions the Portal User has.

  • Field User - has access to the mobile App only. The Administrator can decide what access, visibility and permissions the App User has.


The first user created on the account will be a Super AdministratorThis type of user will have by default, ALL permissions enabled and locked so that they cannot be deselected. There is no difference between a Super Administrator and an Administrator with all permissions enabled.


To edit the User Type for a User, in the Web Portal go to Admin > All Users > select the Edit arrow for the target User > select the Edit pen on the User Card > select User Type > Save.