FAQ's
There are 3 User types: Administrator - has full account authority Portal User - has access to both the App and the Web Portal. The Administrator can ...
Tue, 4 Jun, 2024 at 11:43 AM
New Users can be added through the Web Portal > Users > New User to add a new user to your account. You will then need to select a User Type, ent...
Thu, 20 Jun, 2024 at 1:42 PM
User groups enable you to segment your users into different categories. You can create different User Groups and then assign individual Users to one or more...
Tue, 4 Jun, 2024 at 12:35 PM
User permissions allow you to control what different users can access within the Web Portal and the App. To edit a Users Permissions from the Web Portal. S...
Fri, 7 Jun, 2024 at 11:53 AM
Users can be added, edited and made inactive (removed) via the Users menu. To edit a User: In the Web Portal, select Users > View Users > Select the...
Tue, 4 Jun, 2024 at 12:13 PM
Each User needs to be allocated to at least one User Group, and this can be the default Group 'Main', there is no need to create more groups if you ...
Thu, 18 Jul, 2024 at 11:32 AM
You can create new groups in the Web Portal by going to Users > Groups > + New Group. Enter the details, and select the Users and permissions fo...
Fri, 21 Jun, 2024 at 1:53 PM
To edit a user group: In the Web Portal go to Users > Groups > click the Arrow icon for the group you would like to change. To delete a User ...
Tue, 4 Jun, 2024 at 1:52 PM
The user profile photo can be edited by the Super administrator or an Admin or Portal User with the correct permissions to do so, by going through the Web P...
Thu, 4 Apr, 2024 at 5:17 PM
Your User details can be updated in the user profile on the Web Portal if you are an admin or Portal User (field agents can only access the App), you can go...
Thu, 4 Apr, 2024 at 5:18 PM