FAQ's

How do I force sync the App?
Force Syncing is an action in the App to ensure the syncing process is up to date. To force sync the app: Go to the App home screen > Pull the Screen D...
Tue, 11 Apr, 2023 at 2:03 PM
How do I use Voice to Text?
Voice to text can be used in any text field when using Formitize. The voice to text icon appears beside the space bar on the device keyboard. If this is...
Thu, 21 Jul, 2022 at 2:42 PM
How does Offline mode work?
Offline mode allows you to be out of internet signal and still be able to access information that was already available on the device and to complete a form...
Tue, 11 Apr, 2023 at 2:07 PM
Why does my App close suddenly?
When using the App ensure you have the most up to date Software and have completed the latest System Update. This will prevent the App suddenly closing and ...
Thu, 13 Jun, 2024 at 11:54 AM
Can I create / edit Recurring Jobs in the app?
No. While jobs created through existing or new Recurring Jobs can be accessed through the App, the recurring job card itself cannot be accessed via the ...
Thu, 13 Jun, 2024 at 11:46 AM
What happens when a Technician presses on route ?
When a Technician selects "On Route", the system will show a map displaying the directions from their current location to the job site if the loca...
Thu, 8 Jun, 2023 at 2:47 PM
I have submitted a form in the App, where can I find it in the Web Portal?
When a Form has been submitted in the App it can be found in the Submitted Forms Tab in the Web Portal > Forms > Submitted Forms. 
Fri, 9 Jun, 2023 at 4:55 PM
How do I view Submitted Forms tabs in the App?
To view different Submitted Forms tabs in the App, there is a dropdown that you can use to select which tab you would like to view when you go into Forms &g...
Thu, 12 Oct, 2023 at 2:01 PM
Can I access and / or add Client notes to a Contact via the App?
To access Client notes while on a job, make sure that you go to Jobs and select the one that you are working on. In the Job view, you will see that ther...
Fri, 7 Jun, 2024 at 11:33 AM