FAQs

What is the Client Portal?
The Client Portal is a new Formitize opt in feature that allows you to save time by granting your clients access to information regarding any jobs that you ...
Tue, 3 Jun, 2025 at 4:57 PM
Where do I find the Client Portal settings?
Client Portal settings are currently only available via the Web Portal. Go to the Settings cog > Client Portal > Client Portal Settings. If you ar...
Wed, 2 Jul, 2025 at 9:21 PM
How do I opt in for the Client Portal module?
In the Web Portal, select Power up from the top menu. and a list of opt in features will slide out from the right side of the screen. Then select Client Por...
Wed, 2 Jul, 2025 at 9:20 PM
What features does the Formitize Client Portal offer to improve customer management?
 The Formitize Client Portal offers several features designed to improve customer engagement, including: 24/7 Access: Clients can access their information...
Tue, 20 Aug, 2024 at 11:31 AM
How do I edit the Client Portal display?
You can change the appearance of the Client Portal in the settings. In the Web Portal, go to the Settings cog > Client Portal > Client Portal Settings...
Tue, 20 Aug, 2024 at 11:58 AM
How do I edit what job information my customer can access in the Client Portal?
In the Web Portal, go to the Settings cog > Client Portal > Client Portal Settings > Portal Features > select Jobs > Job Settings. In the...
Wed, 2 Jul, 2025 at 9:48 PM
Can my customers pay their own invoices through the Client Portal?
Yes, the Client Portal connects to Formitize's PayNow feature, which not only saves time for both you and your customers, but allows them to pay their i...
Tue, 20 Aug, 2024 at 11:40 AM
Can my customers view and accept or decline their Quotes through the Client Portal?
Through the Client Portal feature, your clients will be able to not only view their quotes and accept them with Formitize's QuoteAccept module. They can...
Tue, 20 Aug, 2024 at 11:44 AM
How do I set up access to forms for my customers to find in the Client Portal?
Action Webforms add further functionality to the Client Portal by allowing clients to: Book Jobs: Clients can schedule jobs directly through the portal. ...
Tue, 16 Sep, 2025 at 9:57 AM
How do I grant my customers access to their Client Portal?
Currently you can only grant your customer access to their Client Portal via your Formitize Web Portal. (Note: To access the Client Portal feature, you will...
Tue, 5 Nov, 2024 at 9:14 AM