FAQs

How do I set up access to forms for my customers to find in the Client Portal?
Action Webforms add further functionality to the Client Portal by allowing clients to: Book Jobs: Clients can schedule jobs directly through the portal. ...
Tue, 20 Aug, 2024 at 12:03 PM
How do I grant my customers access to their Client Portal?
Currently you can only grant your customer access to their Client Portal via your Formitize Web Portal. (Note: To access the Client Portal feature, you will...
Tue, 5 Nov, 2024 at 9:14 AM
What does the Client Portal look like for clients?
The Client Portal is streamlined to help your customers view the invoices, quotes, jobs, reports and images that are connected to their client account. Once...
Tue, 20 Aug, 2024 at 12:44 PM
How do I edit/change the Client Portal settings for a contact?
If you would like to set up individual settings for a contact's Client Portal, which you want to be different to the default settings, you can do this w...
Tue, 5 Nov, 2024 at 9:12 AM
How is a webform accessed and submitted via the Client Portal?
In order for customers to have access to webforms to fill out, you will need to make sure that you have access to Webforms in your Formitize account, have W...
Tue, 20 Aug, 2024 at 1:52 PM
How to switch between light mode and dark mode
In the Client Portal, in the customer view, there is an option to switch between light or dark mode in the top right corner. Clicking on the Moon / Sun symb...
Tue, 20 Aug, 2024 at 12:18 PM
How to pay an invoice via the Client Portal
Once logged into the Client Portal, click on one of the navigational options that will direct to Invoices: Select View Invoice for the one which re...
Wed, 21 Aug, 2024 at 9:38 AM
How to view and accept or decline a quote via the Client Portal
Once logged into the Client Portal, click on one of the navigational options that will direct to Quotes: (Note: The QuoteAccept function must be enabled...
Wed, 21 Aug, 2024 at 9:51 AM
How to view jobs and reports in the Client Portal
Once logged into the Client Portal, click on one of the navigational options that will direct to the Jobs list: View the Job. If there are a num...
Wed, 21 Aug, 2024 at 12:33 PM
Where to find photos in the Client Portal
Images can be located in two different areas of the Client Portal, depending on where they have been attached. They can be directly downloaded from the Clie...
Tue, 20 Aug, 2024 at 12:39 PM