FAQS

Scheduler Settings Overview
Each User is able to personalise their view of the Scheduler, to make it easier to view and sort through jobs that are booked in for a number of people who ...
Fri, 24 Jan, 2025 at 1:24 PM
Can I view / edit User details from the Scheduler?
In the Scheduler view, you can access and/or edit User details of a job via a smooth drawer that appears from the right side of the screen. InĀ ...
Fri, 24 Jan, 2025 at 1:24 PM
How can I see where a Field Agent is on the Scheduler?
Select the Map option, and use the Users dropdown list to locate them and where their next job will be. You will be able to estimate where your ...
Wed, 22 Jan, 2025 at 12:29 PM
Can I create a new User via the Scheduler?
You can create a new User without having to leave the Scheduler screen, by clicking on the + symbol at the bottom of the screen > User. A dra...
Tue, 3 Sep, 2024 at 11:17 AM
Can I change the colours of jobs for different Users in the Scheduler?
Currently you cannot change the colour of each job in the Scheduler by User - the colours in the Scheduler jobs are based on job status update though. By de...
Fri, 24 Jan, 2025 at 1:25 PM
Can I view the daily job value for each of my users in the Scheduler?
Yes. There is a Scheduler feature that allows you to be able to view the total value of jobs that an agent is scheduled for or has done in a day. To vie...
Fri, 23 Aug, 2024 at 11:54 AM
How do I show / hide specific days in the scheduler and diary?
By default, the entire week - Monday to Sunday - is viewable in not only the Scheduler, but also the Diary in the mobile App. There may be specific days tha...
Fri, 24 Jan, 2025 at 1:25 PM
How do I create a new Job via the Scheduler / Diary?
There are a few ways that you can create new jobs from the Scheduler in the Web Portal, or the Diary in the App. To create a new job via the Scheduler: ...
Tue, 4 Feb, 2025 at 1:50 PM
Why can't I see the Scheduler?
If you cannot see or view the Scheduler it may be because you do not have the permission set for your User account or User Group to be able to view or use t...
Wed, 1 Oct, 2025 at 12:50 PM
How can I book a User's leave in the scheduler?
An easy way to book in holiday leave for a User in the scheduler is to create a 'job' with a Job Type for leave, so that a time can be blocked out a...
Wed, 1 Oct, 2025 at 12:37 PM