FAQ's

Can I remove tax lines from my invoice?
Tax Rates cannot be removed from the Invoice PDF as that is the standard format of our invoices. However, this dropdown in the invoice can be left blank so ...
Fri, 23 Aug, 2024 at 12:50 PM
Why does '200 - Sales show as an account in my invoices?
When in the invoice section of creating a job type template, 200- Sales is a default account and refers to the account that the paid invoice will go into, a...
Tue, 10 Sep, 2024 at 1:43 PM
How do I change reminders for overdue Invoices?
To change your invoice reminders this can be done in the Web Portal, by going to the Settings Cogs > Accounts > Invoices - Accounts Assist > Outsta...
Fri, 23 Aug, 2024 at 1:28 PM
What happens to an invoice date when a job is moved?
There is a setting that you can use to choose whether to automatically updated an invoice date to match the new date that the job has been moved to or wheth...
Tue, 27 Aug, 2024 at 1:23 PM
Why are my draft Invoices not going through to Xero?
For your draft invoices to go through to Xero, you need to update your Accounting Package Settings. This can be done in the Web Portal by going the Sett...
Fri, 23 Aug, 2024 at 1:51 PM
How can I avoid my Invoice emails being marked as spam?
To prevent invoice emails from being flagged as spam, consider including the invoice link through a Placeholder when sending out reminders or emails related...
Wed, 3 Jul, 2024 at 12:27 PM
I've changed my company information. Will this show on my invoices?
To have your new company information and updated logo to show on your invoices, you will have to re-generate the invoices that already existed before the ch...
Wed, 6 Nov, 2024 at 12:32 PM
Where can I find a CSV Report of Invoices?
Invoice csv files are available in your Web Portal go to Reports > Invoices.   There are various filters available, once you have the detail needed, ...
Tue, 26 Nov, 2024 at 1:00 PM
How do I change the addressed to details on an invoice?
If the invoice is being sent to an existing contact you are able to go into their contact card and edit or add in the new details. To do this in your Web Po...
Tue, 26 Nov, 2024 at 1:02 PM
How do I automatically Convert an Invoice from a Draft Status to an Open Status?
Invoices that are attached to Jobs as a Draft Invoice can automatically be Converted to an Open Invoice when the Job is created or when the Job is completed...
Thu, 4 Jul, 2024 at 10:39 AM