FAQ's

Form Bank
The Form Bank is available with a range of forms that may suit your needs. In the Web Portal go to Forms > Form Bank. In the Form Bank, you can b...
Fri, 29 Nov, 2024 at 1:45 PM
How does the drawing tool work?
Watch video guide on how to utilise the drawing tool.  Please note: This is the old drawing tool, which you can still access in the App by selecting ...
Tue, 4 Mar, 2025 at 12:37 PM
How do I see what my form looks like when I am building it?
Using the Form Builder you can see what it looks like after saving the form and then Deploy / Publish Template and looking at the PDF preview. In the We...
Fri, 29 Nov, 2024 at 1:45 PM
How do Form events work?
Conditional questions in a form is a handy tool to do many things including making sections / questions in your form visible based on previous answers in a ...
Thu, 4 Apr, 2024 at 1:51 PM
How do I add User information to a form automatically?
User details (user variables) can be added to a user's profile to save time with regularly used information such as name, email, position.  To add t...
Fri, 29 Nov, 2024 at 1:46 PM
What are calculations in a form?
The calculation field is an advanced feature in the form builder, which can be used in a variety of ways for any form template. The general concept for ...
Fri, 29 Nov, 2024 at 11:25 AM
Why can't I see the form changes that I have made?
If you cannot see changes that have been made to a form template, then it's possible that you saved the draft, but didn't deploy / publish the templ...
Tue, 4 Mar, 2025 at 12:44 PM
How do I increase photo quality on my form?
You can adjust the size of the PDF which will improve the image quality in the Web Portal as well as the App. In the Web Portal, go to Forms > Existi...
Fri, 29 Nov, 2024 at 11:27 AM
How do I send an SMS as a form action?
You are able to create a Form action to send an SMS when the form has been submitted provided the SMS credit has been activated. In your Web Portal >...
Fri, 29 Nov, 2024 at 1:47 PM
Can I display a different logo or different company information from my account settings in my PDF reports?
Yes, this functionality is available as a custom change in your Form Templates.  Our Production team can add a multiple choice field to your form templa...
Fri, 29 Nov, 2024 at 12:10 PM